Order Cancellation by Customer for PrestaShop

PrestaShop Customer Order Cancellation

Allow customers to submit order cancellation requests directly from their account.

After installation, a new Cancel Order button becomes available on eligible orders in the customer account. When the customer clicks the button, a modal window opens where they can:

• Specify the reason for the cancellation request.
• Submit the request for review.

Automatic and Manual Processing

The module supports two processing modes:

Automatic Mode

Cancellation requests are processed automatically. The order status is updated to the configured cancellation status and the order can be cancelled without administrator intervention.

Manual Review Mode

Cancellation requests are sent to the administration panel for review. Store administrators can examine each request and decide whether to approve or reject it.

Customer Features

• Cancel orders directly from the customer account.
• Provide a cancellation reason.
• Track cancellation request status.
• Access a dedicated section listing all submitted cancellation requests.

Administration Features

After installation, a new menu item is added to the PrestaShop Back Office.

Administrators can:

• View all cancellation requests in one place.
• Review customer cancellation reasons.
• Approve or reject requests.
• Send a response to the customer when a request cannot be approved.
• Manage cancellation statuses and workflow settings.
• Configure automatic or manual processing.

Benefits

• Simplifies order cancellation management.
• Improves customer experience.
• Reduces support workload.
• Provides a transparent cancellation workflow.
• Helps stores comply with customer cancellation policies and regulations.