With the update to PrestaShop 8+, many store owners encountered an unexpected issue: the name of the last order status stopped displaying in the order list. Instead of the text, only the color appears, causing confusion during order processing. This issue is particularly concerning for users handling orders daily. Let’s dive into the root cause of this issue and explore how to fix it.
Root Cause
The core reason lies in how statuses are grouped in the new version. PrestaShop 8+ now groups statuses by their names. In earlier versions, it was possible to have multiple statuses with identical names but different IDs. For example:
- ID 2 – "Payment Accepted" (standard status for successful payments).
- ID 11 – "Remote payment accepted" (used for remote or courier payments).
If both statuses were translated as "Payment Accepted" in older versions, PrestaShop 8+ now treats them as one status due to the identical names. As a result, only one status appears, causing confusion.
How to Fix the Issue
To resolve this issue, ensure all order statuses have unique names:
- Check the order status list in the PrestaShop admin panel:
- Navigate to Settings → Order Statuses.
- Identify statuses with identical names.
- Rename duplicate statuses to avoid conflicts:
- For instance, instead of "Payment Accepted" for ID 11, use "Courier Payment Accepted" or "Remote Payment Accepted".
- Save changes and verify how the order statuses display in the list.
Why Keeping PrestaShop Updated is Crucial
Updating PrestaShop offers multiple benefits:
- Enhanced Security: Fixes vulnerabilities that could be exploited by hackers.
- New Features: Introduces new capabilities, making the system more flexible and user-friendly.
- Bug Fixes: Resolves issues found in previous versions.
- Module Compatibility: Ensures better performance with current modules and integrations.
Regular updates ensure a stable and secure e-commerce experience.
If you're planning to update to PrestaShop 8+ or have already encountered this issue, check the uniqueness of your order status names. This simple adjustment will prevent confusion and keep your system user-friendly.
Leave your comments below, share your experience, or ask questions – we’re here to help!
